Shipping Policy

Reliable global shipping for eco-friendly bamboo & wood packaging solutions.

1. Order Processing Time

All orders are processed after confirmation and receipt of deposit.

  • Standard production time: 20–30 days
  • Customized orders may require additional time depending on design and quantity

Production timelines will be confirmed in the official quotation.

2. Shipping Methods

We support multiple international shipping methods based on your needs:

  • Sea Freight (FCL / LCL) – most cost-effective for bulk orders
  • Air Freight – faster delivery for urgent orders
  • Express Courier (DHL, FedEx, UPS, etc.) – suitable for samples or small shipments

We will recommend the best shipping solution based on your order volume, destination, and timeline.

3. Shipping Terms (Incoterms)

We support standard international trade terms:

  • EXW (Ex Works)
  • FOB (Free On Board)
  • CFR (Cost and Freight)
  • CIF (Cost, Insurance and Freight)
  • DDP (Delivered Duty Paid)

Shipping terms will be agreed upon before order confirmation.

4. Shipping Costs

  • Shipping costs are not included in product prices unless specified
  • Costs depend on:
    • Order quantity and weight
    • Shipping method
    • Destination country

A detailed shipping quote will be provided before shipment.

5. Delivery Time

Estimated delivery time varies by shipping method:

  • Sea freight: 20–40 days
  • Air freight: 5–10 days
  • Express courier: 3–7 days

Please note that delivery times are estimates and may vary due to external factors.

6. Customs, Duties & Taxes

  • Import duties, taxes, and customs clearance fees are the responsibility of the buyer
  • We can assist with shipping documents and declarations if required
  • DDP terms can be arranged for selected countries

7. Order Tracking

  • Tracking information will be provided once the shipment is dispatched
  • For express shipments, tracking can be checked online
  • For sea freight, updates will be provided through our sales team or freight forwarder

8. Packaging

All products are securely packed to ensure safe transportation:

  • Standard export cartons
  • Protective inner packaging (OPP bags, etc.)
  • Custom packaging available upon request

9. Shipping Delays

We are not responsible for delays caused by:

  • Customs clearance procedures
  • Shipping carrier disruptions
  • Weather conditions
  • Force majeure events

However, we will assist in tracking and resolving issues whenever possible.

10. Damaged or Lost Shipments

If your shipment arrives damaged or is lost:

  • Please contact us within 7 days of delivery
  • Provide photos or supporting evidence
  • We will assist in filing claims with the shipping carrier

Solutions will be provided based on specific circumstances.

11. Contact Us

For any shipping-related inquiries, please contact:

Chenzhou Yunshun Bamboo & Wood Packaging Technology Co., Ltd.
Email: liuhongyu@yunshunbamboo.com
Phone / WhatsApp: +86 133 7805 8325